The customer satisfaction surveys and customer loyalty analyses by HEUTE UND MORGEN go far beyond simply retrospective status quo observations. We show you how you can retain and captivate customers in the future and under changed conditions as well – at all relevant touchpoints and in the entire customer lifecycle. The digitization of business and communication processes, for example, has become a basic requirements in many areas to keep up with customer expectations. At the same time, it is crucial to strengthen personal relationship qualities and not lose sight of the customers as emotionally acting and decision-making beings. For that reason we will also support you on many important issues and topics regarding active customer relations management.